Refund Policy

Last updated: 30 August 2026

The short version

You have 7 days from delivery to return an item, as long as it is unused and in its original packing. If we sent the wrong item or it arrived damaged, tell us within 48 hours and we will put it right at our cost.

Returns — the full terms

To be accepted for return, an item must be:

  • returned within 7 days of the date you received it;
  • unused — not written with, opened, filled, cut or otherwise consumed;
  • in its original packing, with any seal, shrink-wrap or blister pack intact;
  • complete, including any free items, refills or accessories supplied with it.

To start a return, call us on 0321 8896602 or email accessppmart@gmail.com with your order number and what you wish to return, before sending anything back. Returns sent without contacting us first may not be accepted.

What cannot be returned

For hygiene, safety and practical reasons, the following cannot be returned once opened or used:

  • Books, past papers and any printed material
  • Pens and fountain pens that have been inked or written with
  • Opened paints, inks, glues, resin and hardener
  • Paper, chart and sheets that have been cut, torn or written on
  • Items sold as clearance or marked final sale
  • Custom or specially sourced items ordered on your instruction

This does not affect your rights where an item arrived damaged, faulty, or was not what you ordered.

Damaged, faulty or wrong items

Contact us within 48 hours of delivery on 0321 8896602 or at accessppmart@gmail.com with your order number and a photograph showing the problem. We will send a replacement or refund you in full, whichever you prefer, and we pay the return delivery.

Who pays return delivery

  • You pay if you are returning because you changed your mind, ordered the wrong thing, or no longer need it.
  • We pay if the item was damaged, faulty, or not what you ordered.

The original Rs.250 delivery charge is not refunded on change-of-mind returns. It is refunded in full where the fault was ours.

Refunds

Once your return reaches us we will inspect it and contact you with the outcome. Approved refunds are issued within 7 working days.

Orders are not paid by card, so a refund cannot be sent back to one. We will arrange it with you directly — normally a bank transfer or a mobile wallet payment to an account in your name — and this includes any advance you had already paid. We will confirm the details with you before sending anything.

Cancelling an order

You can cancel any order free of charge before it has been dispatched. Call or email us with your order number as soon as you can, and any advance you have paid is refunded in full. Once a parcel has left us it must be handled as a return under the terms above.

The one exception is an item we had to source specially on your instruction. Once we have placed that order with our supplier, the advance can only be refunded if the supplier cancels. We will tell you at the time of ordering if this applies to anything in your order.

Exchanges

The quickest way to exchange something is to return the original for a refund and place a new order for what you want instead. If you would prefer a direct exchange, call us and we will arrange it where we can.

Contact

PPMart
AL Karim Market, 7AB, Urdu Bazar
Lahore 54000, Pakistan
Phone / WhatsApp: 0321 8896602
Email: accessppmart@gmail.com

Refund Policy

Last updated: 30 August 2026

The short version

You have 7 days from delivery to return an item, as long as it is unused and in its original packing. If we sent the wrong item or it arrived damaged, tell us within 48 hours and we will put it right at our cost.

Returns — the full terms

To be accepted for return, an item must be:

  • returned within 7 days of the date you received it;
  • unused — not written with, opened, filled, cut or otherwise consumed;
  • in its original packing, with any seal, shrink-wrap or blister pack intact;
  • complete, including any free items, refills or accessories supplied with it.

To start a return, call us on 0321 8896602 or email accessppmart@gmail.com with your order number and what you wish to return, before sending anything back. Returns sent without contacting us first may not be accepted.

What cannot be returned

For hygiene, safety and practical reasons, the following cannot be returned once opened or used:

  • Books, past papers and any printed material
  • Pens and fountain pens that have been inked or written with
  • Opened paints, inks, glues, resin and hardener
  • Paper, chart and sheets that have been cut, torn or written on
  • Items sold as clearance or marked final sale
  • Custom or specially sourced items ordered on your instruction

This does not affect your rights where an item arrived damaged, faulty, or was not what you ordered.

Damaged, faulty or wrong items

Contact us within 48 hours of delivery on 0321 8896602 or at accessppmart@gmail.com with your order number and a photograph showing the problem. We will send a replacement or refund you in full, whichever you prefer, and we pay the return delivery.

Who pays return delivery

  • You pay if you are returning because you changed your mind, ordered the wrong thing, or no longer need it.
  • We pay if the item was damaged, faulty, or not what you ordered.

The original Rs.250 delivery charge is not refunded on change-of-mind returns. It is refunded in full where the fault was ours.

Refunds

Once your return reaches us we will inspect it and contact you with the outcome. Approved refunds are issued within 7 working days.

Orders are not paid by card, so a refund cannot be sent back to one. We will arrange it with you directly — normally a bank transfer or a mobile wallet payment to an account in your name — and this includes any advance you had already paid. We will confirm the details with you before sending anything.

Cancelling an order

You can cancel any order free of charge before it has been dispatched. Call or email us with your order number as soon as you can, and any advance you have paid is refunded in full. Once a parcel has left us it must be handled as a return under the terms above.

The one exception is an item we had to source specially on your instruction. Once we have placed that order with our supplier, the advance can only be refunded if the supplier cancels. We will tell you at the time of ordering if this applies to anything in your order.

Exchanges

The quickest way to exchange something is to return the original for a refund and place a new order for what you want instead. If you would prefer a direct exchange, call us and we will arrange it where we can.

Contact

PPMart
AL Karim Market, 7AB, Urdu Bazar
Lahore 54000, Pakistan
Phone / WhatsApp: 0321 8896602
Email: accessppmart@gmail.com